✈ Flight disruption concierge

Your flight
is delayed

LateGate monitors your flight in real time, tells you whether the delay is the airline's fault, surfaces every alternative — and hands you the exact words to say at the gate.

Real-time monitoring  ·  No booking fees  ·  Your data stays yours
9:41 ●●●
EWR  →  ORD
AA3170
Direct
Your Next Move
Go to the AA gate agent right now and ask to be rebooked on UA1875 (11:25 EWR→ORD) or UA1525 (10:24, already delayed but still earlier) at no charge — your 179-minute delay qualifies you for a free rebook.
💬 What to Say
Say This
"Hi, I'm on AA3170 which is showing a 179-minute delay. I'd like to be rebooked on the next available United flight to ORD — UA1875 at 11:25 or UA1525 — at no additional cost under AA's rebook policy."
Ask For
"Can you also provide me with a meal voucher? The delay is over three hours and I'd like the airline's advisory number?"
🔭
Monitor
My Rights
✈️
Book
🤝
Concierge
1 in 5
US flights arrive delayed every year
$1,550
Max cash payout if bumped from your flight
90%
Of travelers don't know they're owed a refund

A disruption shouldn't become a disaster

When a flight goes wrong, most passengers face the same four problems — usually all at once.

😵
01
No idea what's happening
The board says "Delayed." The airline app crashes. Gate agents are swamped. You're watching the minutes tick by with zero information and a connecting flight slipping away.
🔗
02
Your connection is silently dying
Nobody tells you when a 20-minute delay turns your tight connection into a missed one. By the time you do the math, it's too late to rebook leg two.
📞
03
Rebooking is a nightmare
An hour on hold. A line out the door at the service desk. By the time you reach a human, every seat on the next flight is gone and you're stuck until tomorrow.
🤐
04
You don't know what to say
Federal rules give you the right to cash refunds, free rebooking, and up to $1,550 in compensation. But airlines count on you not knowing — and most travelers walk away with nothing because they never asked.

Everything you need, the moment you need it

Start free and unlock more as your trip demands it. Three tiers, one app.

⚖️
Know your rights · All tiers

Your DOT rights, plain and simple

DOT refund rules, denied boarding cash, tarmac protections, airline Customer Service Plans — LateGate cuts through the fine print and tells you what applies to your disruption, right now.

Cash refunds for canceled and significantly delayed flights
Up to $1,550 if involuntarily bumped
✈️
Rebook smarter · All tiers

Alternative flights, instantly

When your flight is cancelled, every second counts. LateGate surfaces alternative departures on other carriers so you can rebook before the queue even forms.

Search and compare alternative flights on the same route
Link directly to booking platforms
🗺️
Alternate airports · All tiers

Think beyond your terminal

The US hub system works in your favor when things go wrong. LateGate finds airports within driving range — Midway instead of O'Hare, Burbank instead of LAX — with real drive times and car rental links.

Airports within 200 miles, ranked by proximity
Drive time + car rental options to get you there
🔗
Connection Assist · Connection tier

Your real odds of making it

A 20-minute delay can turn a "comfortable" layover into a missed flight. Connection Assist monitors your first flight and continuously calculates your real probability of making the second, using actual minimum connection times for your specific layover airport.

Live connection probability — not a vague "it should be fine"
Alert the moment your odds drop below a safe threshold
Alternative options ready if your connection is at risk
🤝
Delay Concierge · Unlimited tier

Your personal advocate at the gate

The Delay Concierge analyzes your specific disruption — cross-referencing live FAA data with airline policy — and gives you a verdict, a list of what you're likely owed, and a word-for-word script to use right now.

Controllable vs uncontrollable verdict with confidence level
Entitlement list with likelihood flags — not just generic guidance
Scripts: what to say, what to ask for, what to do if refused
Ask follow-up questions in plain English

The airline has a playbook.
Now so do you.

Most passengers stand in line, accept whatever they're offered, and move on. But airlines have specific obligations depending on whether a delay is their fault — and they're not going to volunteer that information.

The Delay Concierge looks at your flight, cross-references real-time FAA data against what the airline is telling you, and delivers a clear verdict: controllable, uncontrollable, or unclear. Then it tells you what you're owed — and hands you the exact words to say.

  • "Late arriving aircraft" with no FAA program active? Likely controllable — and you deserve more than an apology.
  • 📋
    Entitlements with confidence levels
    Meal voucher: likely. Hotel: ask for it. Free rebook on any carrier: you're entitled. Each one flagged clearly.
  • 💬
    Word-for-word scripts
    Say This. Ask For. Know This. If Refused. Four categories, zero ambiguity about what to do next.
  • 💡
    Ask follow-up questions
    The Concierge knows your flight already. Just ask — "what if they say no?" or "is there a lounge I can use?"
Heads-up on "weather" delays. Airlines often blame weather when the real cause is ATC, crew scheduling, or maintenance. The Concierge checks live FAA data and flags the gap when it spots one.
9:41 ●●●
EWR  →  ORD
AA3170 · Concierge
🤝
I got your rebook on UA1875. What about the meal voucher — did the agent offer one, or should I help you ask?
She said no to the meal voucher. What do I do?
🤝
Ask her supervisor. AA's Customer Service Plan commits to meal vouchers for controllable delays over 3 hours — this one qualifies. Say: "I'd like to escalate this — can I speak to a supervisor about the meal voucher policy for controllable delays?"
File a compensation claim → 💰
Ask a follow-up question…
Connection Assist · Live
EWR
AA 3170 · Leg 1
+47 min delay
ORD
DL 882 · Leg 2
Departs 15:40
64%
Probability of making your connection

Based on ORD minimum connection time of 45 min. Your current buffer: 29 min after revised arrival.

Best Alternative
UA 4417
ORD 18:05
MCT at ORD
45 min
Your buffer: 29 min

Stop doing the
math in your head.

A 20-minute delay on leg one can turn a "comfortable" connection into a missed flight — and airlines won't tell you until it's too late to do anything about it.

Connection Assist monitors your first flight and continuously calculates your real odds of making the second, using the actual minimum connection time for your specific layover airport. You get a clear percentage — and an alert the moment things start to slip.

  • Live probability based on real minimum connection times
  • Alert when your odds drop below a comfortable threshold
  • Alternative flights ready if your connection looks lost
  • Flag your own delay before the API catches up
Know before you board. The gate agent doesn't know if you'll make your connection. Connection Assist does.

Set up in 60 seconds

1

Add your flight

Enter your flight number and date. LateGate starts watching immediately — no itinerary upload, no email forwarding required.

2

Get instant alerts

Status changes hit your lock screen before most passengers even look up. Crowdsourced reports fill in the gaps when the data feed hasn't caught up yet.

3

Know your options

See your DOT rights, alternative flights, nearby airports, and drive times — all in one place. Connection Assist shows your real odds of making leg two.

4

Say the right thing

Activate the Delay Concierge and get a verdict, an entitlement list, and the exact words to use at the gate — before the line gets any longer.

US DOT Passenger Rights
$1,550
Max cash if bumped from your flight

Airlines know your rights.
They're counting on you not knowing them too.

Federal rules give US travelers stronger protections than most realize. A 2024 DOT rule now requires airlines to issue automatic cash refunds — not just vouchers — for canceled and significantly delayed flights. LateGate tells you what you're owed the moment your flight goes sideways.

Find out what you're owed →
Your federal protections
💵
Cash refund if your flight is canceled — even non-refundable tickets
⏱️
Refund right for domestic delays of 3+ hours, international 6+ hours
🚫
Up to $1,550 cash if involuntarily bumped due to overbooking
🛫
Must deplane after 3 hours on the tarmac — airlines are required to let you off
🏨
Most major airlines must cover meals and hotel for controllable cancellations
LateGate provides general guidance only. Entitlements vary by airline, route, and circumstances. Always verify with your airline or the DOT.

Start free. Upgrade when the stakes are real.

No subscription required. Pay per trip, or go unlimited for the whole season.

Basic
Free
One flight at a time
  • Monitor one flight
  • Delay & cancellation alerts
  • US DOT rights summary
  • Alternative flights & nearby airports
  • Connection Assist
  • Crowdsourced delay reports
  • Delay Concierge
Most popular
Unlimited
$4.99
Per month · Up to 6 flights · every feature
  • Everything in Connection
  • Monitor up to 6 flights
  • Delay Concierge with word-for-word scripts
  • Controllable vs uncontrollable verdict
  • Entitlements with confidence levels
  • Ask follow-up questions in plain English
It's like having a travel expert in your pocket.

Real trips. Real disruptions. Real relief.

★★★★★

"LateGate alerted me to a delay before the gate agent even made an announcement. Grabbed the last seat on an earlier flight out of Midway and made my meeting in New York."

👨‍💼
Marcus T.
Chicago → New York
★★★★★

"Connection Assist showed my odds dropping to 31%. I went to the gate and asked to be moved to the later flight before we even landed. Saved myself a two-hour panic."

👩‍🦱
Sarah M.
Denver → Dallas → Miami
★★★★★

"The Concierge told me my 'weather' delay had no matching FAA program and was almost certainly controllable. I used the script, pushed back, and got a meal voucher plus rebooked on United. Would never have known."

🧑
Tom K.
Atlanta → Miami